Privacy Policy
At SARL Mountain Base (MB) we are committed to protecting your personal data. We understand and respect that the data we collect about you is your information. This privacy policy describes the information we collect and how we use and share it. We and our affiliates may share this information, including any personally identifiable information that you provide, for the purposes described in this policy. It also describes the choices available to you regarding the use of your personal information, the steps you can take to access your information and how to request that we correct or delete it.
PROTECTING YOUR PRIVACY
1. How we collect data about you
2. The information we collect directly from you
3. Information we collect when you visit our sites, view
our online ads or promotions, or use our mobile applications or other services
4. How we use your Personal Data
5. Data Security
6. Notice of Breach of Security
7. Data Retention and Deletion
8. Editing your Personal Information
9. Safety of Minors
10. Your consent
11. Your comments
12. Legal information
1. How we collect Data about you
Direct contact:
When you make direct contact with us you may give us data by filling in forms or by corresponding with us by post, telephone, email or otherwise. We may share your personal information with reputable third-party service providers. This includes personal data you may provide when you:
·
Make an enquiry for
further information or to visit a property
·
Arrange for a
valuation of your property
·
Purchase a
property through us
·
Instruct us to
market your property (through signing a Mandat de Vente)
·
Instruct us to
act for you as a property search agent
·
Communicate
with us about any part of our business activity
·
Give us
feedback
Marketing materials:
When
you subscribe to our Newsletter or request to be updated on suitable properties,
we collect your name and email address to deliver market updates, property
information, property matches with your requirement and new properties to the
market.
Technical information:
As you interact with our website we may also collect technical information about you via Google Analytics, browsing actions and patterns.
2. The Information we collect directly from you
We
collect information directly from you when you choose to participate in our offers,
call or email us, or otherwise provide information directly to us. The
following are examples of information we may collect directly from you:
·
Name
·
Email address
·
Postal address
·
Username and
password
·
Telephone
and/or fax number
·
Date of birth
·
Demographic
information
·
Future
communication preferences
3. Information we collect when you visit our site, view our online ads or promotions or other services
We use
cookies and other technologies to collect information when you visit our sites,
view our online advertisements or promotions, or use our mobile applications or
other services. The following are examples of information we may collect with
these technologies:
·
Information
about your device browser and operating system
·
IP address
·
Web pages you
view
·
Links you
click
· Mountain Base emails you open
4. How we use your Personal Data
When
you interact with us you consent to your information being collected, used,
transferred and stored by us and our service partners as described in this
privacy policy. Additionally, when you opt-in to receive communication from us,
you acknowledge having read and having consented to the terms and conditions of
our privacy policy. We may share your information, including your personally
identifiable information to facilitate a transaction of the property you are
either buying or selling. Your
information may be used for the following purposes:
·
Answer your
questions or respond to your requests
·
Develop new
products and services
·
Protect
against or identify possible fraudulent transactions
·
Send you email
and/or postal messages with information about Mountain Base brands and other
content we think may be of interest to you
·
Develop and
provide Marketing tailored to your interests, including interest-based
marketing
·
Personalise
your experience on our websites by presenting products and information tailored
to you
·
Allow you to
participate in social sharing on our websites
·
Analyse the
use of, and develop, our products, services and marketing. Enforce our Terms
and Conditions and otherwise manage our business
·
To coordinate
the purchase and/or sale process
·
To send you
information and promotional content in accordance with your marketing
preferences. You can stop receiving our promotional emails by following the
unsubscribe instructions included in every email
·
To respond to
your comments and questions, to communicate with you about your enquiries and
to provide customer support
·
To enforce
compliance with our terms and conditions or protect our business, partners or
customers
·
To meet legal
requirements, including complying with court orders, valid discovery requests,
valid subpoenas, and other appropriate legal mechanisms
We may use statistics about our customers, sales, traffic patterns, and related site information to assess our own performance and to improve our services to you. These statistics will not include any personally identifiable information. Our website also links to, but does not publish, content supplied by third parties: www.mountain-base.com or www.chamonix-property.com is not responsible for information collected by these third parties. We recommend that you read the privacy policy of other sites you may link to from our site.
5. Data Security
During
the buying or selling process we collect important personal information to
coordinate the transaction. All the data you have provided is stored within our
secure electronic system – password protected at computer level and stored on Dropbox
Business.
We have
put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those employees
and third parties who require it to perform their role. They will only use your
personal data on our instructions and they are subject to a duty of
confidentiality.
If you
have any concerns over the use of your personal data, you have the right to
make a complaint at any time to the supervisory authority for data protection:
·
UK - Information
Commissioner's Office (www.ico.org.uk)
·
France - Commission
Nationale de l'Informatique et des Libertés (http://www.cnil.fr/)
We
would, however, appreciate the chance to deal with your concerns before you
approach the ICO or CNIL so please contact us in the first instance.
6. Notice of Breach of Security
If a security breach causes an unauthorised intrusion into our system that materially affects your information, then we will notify you within 72 hours of becoming aware of the breach where feasible. We will report certain types of personal data breach to the relevant supervisory authority. We will later report the action we took in response.
7. Data Retention and Deletion
Information
we collect will be retained for as long as needed to fulfil legitimate business
purposes, or for a period specifically required or allowed by applicable
regulation or laws. The period required will be identified where appropriate.
If you no longer want us to use your information you can withdraw your consent
or request that we erase your information by contacting sales@mountain-base.com. Please note that if you request for us to
erase your information, we may retain some of your information as necessary for
our legitimate business interests, such as fraud detection and prevention, and
to comply with our legal obligations.
8. Editing your Personal Information
You may change your personal information at any time by emailing sales@mountain-base.com and describing the changes you would like to make.
9. Safety of Minors
Our
services are not targeted towards and may not be directly used by minors.
“Minors” are individuals under the age of 13 (or under a higher age if
permitted by the laws of their country of residence). We do not knowingly collect personal
data from Minors or allow them to communicate with us directly. If it comes to
our attention that we have collected personal information from a Minor, we may
delete this information without notice. If you have reason to believe that this
has occurred, please contact sales@mountain-base.com.
10. Your Consent
We
encourage you to review our Privacy Policy often to stay informed of changes
that may affect you, as your continued use of our website and/or receipt of
notifications after opting-in signifies your consent to be bound by this Privacy
Policy. If we decide to change our Privacy Policy, we will post those changes
on this page so that you are always aware of what information we collect, how
we use it, and under what circumstances we disclose it.
11. Your comments
Mountain Base welcomes your questions and comments about privacy. You may contact us at sales@mountain-base.com.
12. Legal
information
SARL
Mountain-Base.com - registered 01 May 2004
- capital 75.000 Euros
Official
address - 108 Avenue de l'Aiguille du Midi, 74400 Chamonix Mont-Blanc
Gérants
- SYMINGTON Andrew et EDELSTEN Matthew
Carte
Professionnelle no. CPI 7401 2018 000 030 519 délivrée par CCI de la Haute-Savoie. Transactions sur Immeubles,
Fonds de Commerces et Gestion Immobilière (loi no.70-9 du 2 janvier 1970).
No. TVA
- FR 25 453 914 285
No.
SIRET - 453 914 285 00037
No.
SIREN - 453 914 285